FAQ
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Questions About Our Services
Do you accept all types of wheelchairs?
Yes, we do. Manual, neurological, electric, and scooter-type wheelchairs — all fit without disassembly, thanks to our hydraulic lift system and the spacious design of our vehicles.
How many people can travel with me?
Our adapted transportation units are designed for one wheelchair user plus up to three companions. Everyone travels comfortably and safely.
Can you help bring my relative down from a second floor?
Yes, we can assist. In these cases, additional support is required, so it’s important to let us know the approximate weight of the passenger and if there are narrow stairs or no handrails. This helps us evaluate the assistance needed to ensure a safe transfer.
What types of transportation services do you offer?
We offer wheelchair transfers, stretcher transfers, airport transfers, and inclusive tourism services.
Do you provide ambulance or emergency services?
No. We only serve passengers with stable vital signs. For medical emergencies, we recommend contacting an ambulance service.
Can you provide a wheelchair if I don’t have one?
Yes. We have standard wheelchairs available at no extra cost, upon prior reservation.
Are your drivers trained in first aid?
Yes. All our team members are trained in first aid and safe handling techniques for people with reduced mobility.
Questions About Reservations and Payment Methods
How is the transportation fare calculated?
Each service is unique, so we evaluate three main factors: Distance of the trip, el Requested schedule (morning, afternoon, or overnight) User’s specific needs such as use of a stretcher, wheelchair, upper-floor pickup, patient weight, or waiting time. You’ll always receive a clear and fair quote — no hidden fees, ever..
How do I book my adapted transportation service?
To schedule your ride we’ll ask for a few details about the passenger’s needsas well as the exact pick-up and drop-off addresses A small deposit is required to confirm your reservation.
Do I need to pay in advance to book?
Yes. We request a minimum advance payment to secure your unit on the requested date and time. The remaining balance is paid safely and transparently at the end of the service.
What payment methods do you accept?
We accept cash and bank transfers.
How far in advance should I make a reservation?
We recommend booking at least 48 hours in advance to ensure availability. If we have units available, we’ll gladly assist you with less notice — but last-minute requests may risk limited availability.
Do you operate only in Lima?
Atendemos principalmente en Lima y CallaoWe primarily serve Lima and Callao, but we can also coordinate long-distance or interprovincial transfers, depending on availability and prior scheduling. coordinar traslados hacia provincias, siempre que haya disponibilidad y se programe con la debida anticipación.
Do you work nights, holidays, or weekends?
Yes, we offer 24/7 service, including nights, weekends, and holidays — with an adjusted rate depending on the schedule.